Shipping policy

SHIPPING POLICY

PageGlow

1. Scope

This Shipping Policy governs the processing, shipping, and delivery conditions for orders placed through the PageGlow online store, including domestic, European, and international shipments.

2. Processing Time

All orders may require up to 3 business days for processing from the date payment is confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

3. Shipping Times

Once the order has been processed, the estimated shipping time is up to 10 business days, depending on the destination country.

👉 Estimated total delivery time:
Up to 12 business days including processing and shipping.

These delivery times are estimates and may be affected by:

  • National or international public holidays.

  • Logistics or carrier delays.

  • Customs inspections or procedures.

  • Periods of high demand.

  • Circumstances beyond our reasonable control.

4. Shipping Destinations

We ship to:

  • Spain.

  • European Union countries.

  • Other international destinations.

Shipping availability may vary depending on the destination.

5. Shipping Costs

Any applicable shipping costs will be displayed before the customer completes the purchase.

When free shipping is available for an order, this will be clearly indicated during checkout.

For international orders, the customer may be responsible for:

  • Customs duties.

  • Import taxes.

  • Customs clearance or handling fees.

These charges are not included in the product price or shipping costs unless expressly stated otherwise.

6. Customs and International Taxes

International orders may be subject to customs inspections and additional charges depending on the destination country.

PageGlow is not responsible for:

  • Delays caused by customs authorities.

  • Additional fees imposed by local authorities.

Customers are responsible for checking the import regulations that apply in their country.

7. Order Tracking

When available, customers will receive a tracking number by email that can be used to check the status of the shipment while it is in transit.

8. Delivery and Transfer of Risk

Customers within the European Union:
The risk of loss or damage to the product passes to the customer when the customer, or a third party designated by the customer other than the carrier, physically receives the order.

Customers outside the European Union:
The transfer of risk will be determined according to applicable law and the relevant regulations of the destination country.

9. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a correct and complete shipping address when placing an order.

PageGlow is not responsible for:

  • Failed deliveries caused by incorrect information provided by the customer.

  • Delays resulting from an incomplete or incorrect address.

  • Delivery issues caused by incorrect contact information.

If an order is returned for any of these reasons, additional reshipping costs may apply where legally permitted.

10. Delivery Issues

If your order arrives damaged, has an issue, or has not been received within the estimated delivery timeframe, please contact us within a reasonable period at:

📩 tienda1jaimeemma@use.startmail.com

To help us resolve the issue as quickly as possible, we recommend including:

  • Your order number.

  • A description of the issue.

  • Photos or videos if there is visible damage.

  • Any available tracking information.

Each case will be reviewed in accordance with applicable law and our return and refund policies.

11. Contact

For any questions regarding shipping or delivery, please contact us at:

📩 tienda1jaimeemma@use.startmail.com